When will my order be shipped?
If you order before 2pm and your product is in stock, your order will be shipped the same day, except weekends and holidays. On these days, your order will be shipped on the next working day.
If you have further questions, please do not hesitate to contact us via email@example.com. We will answer your mail as soon as possible.
Shipping methods in Belgium
We charge a fee for shipments under €100. You can choose between a pick-up point or home delivery.
- Pick-up point: €5.50
Choose one of the 1250 Bpost pick-up points during checkout.
- Home delivery: €6,50
Choose home delivery during checkout
We offer free delivery for orders starting from € 100.
Shipping methods abroad
We ship with Bpost or DPD, depending on which carrier offers the cheapest and best service. This depends on the country, therefore your shipping cost will be calculated at checkout, after entering your address details.
For shipping in the European Union, you get a discount on shipping from an order of €150.
The cancellation of an order is possible as long as the order has not yet been sent.
Right of withdrawal
When placing an order, you can make use of your right of withdrawal. This means that you can return the product without giving any reason within 14 days starting on the day of delivery. The product can only be returned unused, in the original packaging and after a written notification. Either by e-mail to firstname.lastname@example.org. The package must reach us in good condition.
All returns must be notified to us by e-mail, email@example.com. The email must contain your full name, account number (IBAN and BIC/Swift number) and order or invoice number.
We are not responsible for lost returns. The customer is responsible for the packing and shipping of a return shipment.
Returns will be checked by us immediately when we receive the package. In case of a successful check there are 2 possibilities. You can choose to have the article refunded or you can choose to have another size shipped back to you.
Shipping costs are never refunded. You can expect a refund within 30 days.
PLEASE NOTE: the bank account number you provide for the refund must be the same as the bank account number with which you made the payment to us.
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T.a.v. The Vandal bvba
Dokter van de Perrelei 51